Refund policy

Check your parcel before you pay

Open Parcel is allowed. When the courier arrives you may open the parcel and inspect your suit before paying. If it is not what you expected, refuse it at the door and pay nothing. This is the fastest way to resolve any concern.

 

Returns after delivery

ou may request a return or exchange within 7 days of delivery, provided the suit is unused, unwashed, unstitched (for unstitched orders), and returned with its original packaging and tags, free of marks, stains or perfume.

 

Ready to Wear suits are stitched to a standard size chart. They can be exchanged if the size delivered does not match the size ordered, or if there is a manufacturing fault.

 

Damaged, faulty or wrong item

If your suit arrives damaged, faulty, or is not the item you ordered, message us within 48 hours of delivery with photographs. We will send a replacement or issue a full refund, and we will cover the return delivery cost. This is our mistake and you will not pay for it.

 

How to start a return

Message us on WhatsApp at +92 322 0423037 with your order number and photographs where relevant. We will confirm the next step and give you the return address.

 

Refund timing

Once your return reaches us and passes inspection, your refund is issued within 7 working days by bank transfer, Easypaisa or JazzCash to the account you provide.

 

What cannot be returned

Suits that have been worn, washed, stitched or altered. Items returned more than 7 days after delivery. Items returned without original packaging or tags.

 

Cancellations

You may cancel free of charge any time before your order is dispatched. Message us on WhatsApp and we will confirm.

 

If anything here is unclear, message us on WhatsApp before you order and we will answer.